Procedure depending on whether ID card was lost or stolen:
1. in case of loss
- Loss must be reported immediately to the Residents' Registration Office - personal appearance is required to sign the lost document.
- If the lost document is found again, it must be handed in at the Citizen Services.
- Temporary documents will be confiscated upon receipt of the actual ID card
- Loss must be reported immediately to the residents' registration office - personal appearance required to sign the loss report
- Theft must also be reported to the police (so that a search can be made).
- If the lost document is found again, it must be handed in at the Citizen's Services.
- Temporary documents will be confiscated upon receipt of the actual identity document
- No affidavit is required
- The identity card number/passport number must be provided for the loss report. This number will not be provided over the phone, but must be obtained upon personal appearance.
Fees are incurred only by reapplying for the document.
The loss should be reported immediately. In addition, the lost and found office should be visited.
Recovered identity cards and passports:
- Personal appearance and presentation of the identity document is required
- Possibly the found identity card must be handed in (if a replacement document has already been issued)
The lost ID will be passed on to the police. This means that the lost ID card is in the manhunt. If the ID is found again, a statement must be recorded that the holder signs. This also goes to the police, who delete the APB.
Citizen Services
City Hall B, Room 015
Phone: 05361 28-1234
Fax: 05361 28-2090
This service is available at the quick counter. It is not necessary to draw a waiting ticket.
You can also use this service in administrative, local and district offices. offices.