Social psychiatric service
Emergency assistance, counseling and referral to various treatment and support services.
A mental health crisis can affect anyone. Almost one in three people will suffer from a mental illness in the course of their lives. Mental illnesses can manifest themselves in very different ways and can occur at any age. These can include symptoms such as anxiety, panic or inner emptiness.
As a multi-professional team, we, the Social Psychiatric Service, offer Wolfsburg's citizens short-term advice; not only for those affected themselves, but also for relatives, friends and acquaintances.
Opening hours
| Monday: | 08:30 - 16:30 |
| Tuesday | 08:30 - 16:30 |
| Wednesday | 08:30 - 15:30 |
| Thursday | 08:30 - 17:30 |
| Friday: | 08:30 - 16:30 |
| Saturday: | 10:00 - 18:00 |
| Sunday | 10:00 - 18:00 |
| Public holiday: | 10:00 - 18:00 |
Open office hours
Come without an appointment for a personal consultation (waiting time is possible)
Thursdays: 14:00 - 17:00
for children, teenagers and adults
Online consultation
Individual consultations without an appointment
Contact us online via the link below
Tuesdays: 10:00 am - 12:00 pm
This is how it works:
- Click on the link below. This will take you to a waiting area.
- You are anonymous in the waiting area. You will not meet other people waiting. You will also be shown which waiting area you are in.
- You will be invited in by one of our friendly staff members. The consultation is limited to approx. 20 minutes.
- Here too, we are bound by confidentiality. We can also advise you anonymously if you wish. Our service is free of charge.
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Data protection information online consultation
Address of the person responsible:
Health Division
Rosenweg 1a
38446 WolfsburgAddress of the data protection officer:
City of Wolfsburg
Data protection management
Porschestraße 49
38440 WolfsburgHosting:
Our BBB instance is hosted in Germany on servers of Gridscale GmbH and administered by Linet Services from Braunschweig as a processor. User and rights management for the system takes place on our server in the Wobcom data center.
Data processing when using BigBluebutton:
If you use the BigBlueButton service provided by the City of Wolfsburg to hold video conferences or digital events as an organizer or participant, the following personal data will be processed:
- User details: first name, surname, pseudonym, user ID,
- meeting metadata (topic, description (optional), participant IP addresses, device/hardware information) and
- content-related meeting data (audio, video and, if applicable, text and image data shown during the meeting).
The meeting or individual content is not recorded.
Purposes of the processing of personal data:
The processing of your personal data mentioned above serves to provide you with BigBlueButton as a tool for conducting video conferences and digital events and to be able to handle the event formats via BigBlueButton.
Legal basis for the processing of personal data:
Insofar as we obtain your consent for processing operations of personal data in the context of the use of BigBlueButton, the consent in conjunction with Art. 6 para. 1 sentence 1 letter a) GDPR is the legal basis for the processing. Your consent is voluntary and is given through your participation in the event with knowledge of the information provided.
In the processing of personal data necessary for the performance of a contract to which the data subject is a party, Article 6(1)(b) GDPR serves as the legal basis. This also applies to data processing operations that are necessary for the implementation of pre-contractual measures.
The collection and processing of data to fulfill legal obligations is carried out in accordance with Article 6 (1) (c) GDPR.
If vital interests of the data subject or another natural person require the processing of personal data, Article 6(1)(d) GDPR serves as the legal basis.
Furthermore, the collection and processing of personal data is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller in accordance with Article 6(1) sentence 1(e) GDPR.
Other recipients of your personal data:
Your personal data collected when using BigBlueButton will not be passed on to any recipients within or outside the Health division.
Duration of storage of your personal data:
Your personal data processed in the course of using BigBlueButton will be deleted at the end of the respective BigBlueButton session.
Your rights as a data subject:
According to Art. 15 GDPR, you have a right of access to the controller with regard to the processing of your personal data. According to Art. 16, 17, 18, 20 and 21 GDPR, you have a right to rectification of inaccurate data, a right to erasure under certain circumstances, a right to restriction of processing, a right to data portability and a right to object to processing on grounds relating to your particular situation. You also have the right to lodge a complaint with the competent supervisory authority.
For the city of Wolfsburg, this is the State Commissioner for Data Protection of the state capital of Hanover:
Hanover
State Commissioner for Data Protection
P.O. Box 221
Prinzenstraße 5
30002 Hanover
Head: Dr. Jennifer Siemann
- Flyer Social Psychiatric Service
- Crisis Service
- Child and adolescent psychiatry
- Agile in Wolfsburg
- AGE Psychiatric aids for older citizens
- Social psychiatric network
- Lecture program "Mental health in focus"
- On the Lower Saxony Act on Assistance and Protective Measures for the Mentally Ill (NPsychKG)
- Data protection information Social Psychiatric Service
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Contact
City of Wolfsburg
Health Division
Social Psychiatric Service
Rosenweg 1a
38446 WolfsburgPhone: 05361 28-2040
Fax: 05361 28-1774
E-Mail: SpDienst@stadt.wolfsburg.de