As part of the objective of developing Wolfsburg into a digital model city, the ZOM department - in close cooperation with the Information Technology division - is supporting the city's decentralized organizational units in the digitalization of their processes and the implementation of the Online Access Act (OZG).

The focus here is on the seamless processing of online applications - including authentication components, electronic payment options (e-payment) and interfaces to the relevant specialist processes.

The introduction of an administration-wide document management system (DMS) and initially the electronic file (eFile) is also an important component of digitization. ZOM is responsible for the city-wide introduction of the eFile. The introduction process is scheduled to take several years and is being coordinated and closely monitored by ZOM. Documents from online application procedures can then be stored in the eFile without media discontinuity. Digitized administrative services offer many advantages for citizens, for example

• Availability of administrative services regardless of time and place,
• multimedia exchange between the administration and citizens,
• less effort when submitting applications,
• faster information on processing statuses,
• automated information and
• reduced processing times.